Every piece of Paula Bolton jewellery is designed by Paula. Paula loves to sketch and explore new ideas and inspirations, before finalising her drawings in digital form ready to be crafted by our silversmiths.

All Paula Bolton jewellery is 925 sterling silver with some pieces featuring 18ct gold plate. Every qualifying piece of silver is hallmarked by the Edinburgh Assay office, ensuring its authenticity and quality. We also use high quality resin to create striking forms for our contemporary art jewellery collections.

Our gemstones are all natural and responsibly sourced.

All Paula Bolton jewellery has been made by the same family of silversmiths since our first collection in 1994. Our relationship has spanned several generations, and we consider them part of the Paula Bolton family. We were passionate about ethical sourcing from the very beginning and are proud to have always looked after our silversmiths and ensured fair wages.

Following placing your order you will receive a confirmation email with details of your order.

You can pay by all the most popular payment methods, including Apple Pay, Google Pay, Visa, Shop Pay, Paypal, Mastercard, Union Pay, Discover and Diners Club.

We take online security very seriously. At no point do we store any financial information on our servers. Paula Bolton uses the services of trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data.

All card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

Yes, we love to say thank you to our customers from time to time with special offers and occasional treats. These might include exclusive discount codes or surprises for our most loyal customers — all designed to make your experience with Paula Bolton that little bit more special.

Rewards and offers are always time-limited and personal to you, and each will include its own details when sent. They can’t be combined with other discounts, exchanged for cash, or transferred to another person.

We also occasionally share wider promotions, such as seasonal events or first-order offers, which are available for a limited time only.

To make sure you don’t miss out on any surprises, make sure you are subscribed to our emails.

We ship to the UK and internationally. Standard delivery is by tracked courier. You will receive a notification when your jewellery is dispatched with a tracking number. We are pleased to offer free UK delivery on orders over £100 and on international orders over £200.

Your jewellery will be delivered within 1-3 working days from the date of your order. If you would like your order sooner than this, you can email our team at sales@paulabolton.com and we will do our best to deliver your jewellery sooner.

Yes, delivery is free for all UK orders over £100 and international orders over £200.

For international deliveries, import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. We have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

We hope that you will love your jewellery. However, if you are not completely happy, we offer a no quibble refund policy. You can find the full details of our return policy here.

Returning to us is easy and free. Follow the instructions outlined here.

We are always happy to talk with customers and see if we can help. Where possible in some cases, we may be able to offer an exchange for jewellery that is unworn and ‘as new’ with all original packaging.

To care for your jewellery, we recommend you clean the polished silver parts with a gentle ammonia-based product. For gold-plated and matt silver, a gentle rub with a soft cloth is all that is needed. Do not use harsh abrasives or ultrasonic cleaning methods. Pearls benefit from contact with the skin; simply rub with a soft cloth to restore the sheen. If you have any questions, you are welcome to contact us at sales@paulabolton.com

You can email us anytime at sales@paulabolton.com and we will respond promptly.

Our customer service hours are 9am – 5pm Monday to Friday.