Delivery & Returns

Shipping And Handling

We make a shipping and handling charge of £5.70 for UK deliveries of any size, £9.85 for Europe and £14.20 for the rest of the world. 

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

Delivery Schedule

We ship your order right away if we have the items in stock. We will normally send your order to you in 28 working days, and in most cases much sooner.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns

If you are not completely happy with any purchase from our catalogue, simply return it within 30 days, unused and in its original packaging, for replacement, exchange or refund. Please indicate to us why you are returning the item, and let us know whether you require the item to be replaced, exchanged for another item or whether you would prefer a refund.

Please note that for hygiene reasons, earrings cannot be returned unless faulty.